Contact Us for More Information About Our Work: 📞 0161 937 5332 📧

Privacy Policy

At Dimobi, we’re committed to
protecting and respecting your privacy.

This Policy explains when and why
we collect personal information about people who use our services and visit our
website, how we use it, the conditions under which we may disclose it to others
and how we keep it secure. We may update this Policy from time
to time so please check this page occasionally to ensure that you’re happy with
any changes. By using our services and website, you’re agreeing to be bound by
this Policy.

Any questions regarding this
Policy and our privacy practices should be sent by email to: or by
writing to Dimobi, YES Building, 115 Briscoe Lane, Newton Heath, Manchester,

M402TP. Alternatively, you can contact us on 0161 937 5332.

Who are we?
Dimobi is a registered Charity supporting
children, young people and families affected by and through disability and
austim, we operate in the city of Manchester. Our office is in North Manchester. On our website you can find information
about Dimobi.

How do we collect information from you?
We obtain information about you when you use our website or services, we collect and process information from you when you fill in forms on paper, on our website contact page, or social media sites, or when you speak to us over the telephone or email us. This information could also be provided about you on your behalf, for example by a referral from a support worker, carer or school / college, etc.

What type of information is collected from you?
The personal information we collect might include your name, address, email address, Internet Provider address, and information regarding what pages are accessed and when, please see the Information Commissioners Office website for a definition on personal data
( protection-regulation-gdpr/key-definitions/). 

How is your information used?
We may use your information to:

• provide you with support

• provide you with services

• process training or event bookings

• process  your application for third party support

• send you our email updates

• process  a donation that you have made

• to carry out our obligations arising from any contracts entered into by you and us

• seek your views or comments on the services we provide

• notify you of changes to our services

• send you communications which you have requested and that may be of interest to you. These may include information about our
activities and promotions of our services

• process applications for jobs, volunteers, internships, apprenticeships and placements 

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems only for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf:
We may pass your information to our third party service providers, associates, agent subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to evaluate and improve the quality of our services and to process donations). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we will have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Wherever possible we work
with anonymised data and remove personal information. We will not release your information to third parties unless you have otherwise requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with:

When you are using our secure payment and online donation pages, these transactions will be processed by a third party

payment processor, who specialises in the secure online capture and processing
of credit/debit card transactions. If
you have any questions regarding secure transactions, please contact us.

Your choices
You have a choice about whether
or not you wish to receive information from us. If you want to receive direct marketing
communications from us about our services, then you can select your choices by
ticking the relevant boxes situated on the form on which we collect your
We will not contact you for
marketing purposes by email, phone or text message unless you have given your
prior consent. We will contact you for
marketing purposes by post if you have indicated that you wish to be contacted.
You can change your marketing
preferences at any time by contacting us by email at: or telephone
on 0161 937 5332.

How you can access and update your information
The accuracy of your information
is important to us. If you would like to review and / or correct the
information that we hold about you please contact us at: or write to us
at: Dimobi, YES Buildings, 115 Briscoe Lane, Newton Heath, Manchester, M40 2TP.
Alternatively, you can telephone us on 0161 937 5332.

You have the right to ask for a
copy of the information we hold about you.
Security precautions in place to protect the loss, misuse or alteration
of your information

We strive to protect your
personal information, whether provided digitally or in paper format, however we
cannot guarantee the security of how you
transmit this information to us, and you do so at your own risk. Once we receive your information, we make our
best effort to ensure its security on our systems. If you are given a password, which enables you
to access certain parts of our website, you are responsible for keeping this
password confidential. We ask you not to share your password with anyone else.
Please let us know if you become aware of a breach of your personal data by
emailing us at:
For further information
please read our Data Protection policy, Complaints Procedures and
Confidentiality policy.

When you give us personal
information, we take steps to ensure that it’s treated securely.

Use of 'cookies'
Dimobi currently runs a website:
Like many other websites, the
websites run by Dimobi use cookies. 'Cookies' are small pieces of information
sent by an organisation to your computer and stored on your hard drive to allow
that website to recognise you when you visit. They collect statistical data
about your browsing actions and patterns and do not identify you as an
individual. This helps us to improve our websites and deliver a better more
personalised service.

It is possible to switch off
cookies by setting your browser preferences. For more information on how to
switch off cookies on your computer, visit our full cookies policy. Turning
cookies of may result in a loss of functionality when using our website.

Links to other websites

Our websites may contain links to
other websites run by other organisations. This privacy policy applies only to
our website‚ so we encourage you to read the privacy statements on the other
websites you visit. We cannot be responsible for the privacy policies and
practices of other sites and companies even if you access them using links from
our website.

In addition, if you linked to our
website from a third party site, we cannot be responsible for the privacy
policies and practices of the owners and operators of that third party site and
recommend that you check the policy of that third party site.

18 or under

We are concerned to protect the
privacy of children aged 18 or under. If you are aged 18 or under‚ please get
your parent/guardian's or school/college’s permission beforehand whenever you
provide us with personal information.

Transferring your information outside of Europe

As part of the services offered
to you through Dimobi’s website, the information which you provide to us may be
transferred to countries outside the European Union (EU). By way of example,
this may happen if any of our servers are from time to time located in a
country outside of the EU. These countries may not have similar data protection
laws to the UK. By submitting your
personal data, you’re agreeing to this transfer, storing or processing. If we
transfer your information outside of the EU in this way, we will take steps to
ensure that appropriate security measures are taken with the aim of ensuring
that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you
are outside the EU, your information may be transferred outside the EU in order
to provide you with those services.

Review of this policy
We keep this Policy under regular

This Policy was last updated in
April 2020.