Privacy Policy


At Dimobi, we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who use our services and visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may update this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services and website, you’re agreeing to be bound by this Policy.


Any questions regarding this
Policy and our privacy practices, visit our office at 118 Riverpark Road, Newton Heath, M40 2XP.

or contact us:

Tel : 0161 937 5332

Mobile: 07449 855 028



Who are we?
Dimobi is a registered Charity supporting children, young people and families affected by and through disability and austim, we operate in the city of Manchester. Our office is in North Manchester. On our website you can find information about Dimobi.


How do we collect information from you?
We obtain information about you when you use our website or services, we collect and process information from you when you fill in forms on paper, on our website contact page, or social media sites, or when you speak to us over the telephone or email us. This information could also be provided about you on your behalf, for example by a referral from a support worker, carer or school / college, etc.


What type of information is collected from you?
The personal information we collect might include your name, address, email address, Internet Provider address, and information regarding what pages are accessed and when, please see the Information Commissioners Office website for a definition on personal data ( protection-regulation-gdpr/key-definitions/). 


How is your information used?
We may use your information to:

• provide you with support

• provide you with services

• process training or event bookings

• process  your application for third party support

• send you our email updates

• process  a donation that you have made

• to carry out our obligations arising from any contracts entered into by you and us

• seek your views or comments on the services we provide

• notify you of changes to our services

• send you communications which you have requested and that may be of interest to you. These may include information about our activities and promotions of our services

• process applications for jobs, volunteers, internships, apprenticeships and placements 


We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems only for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.


Who has access to your information?
We will not sell, rent or share your information with third parties for marketing purposes.


Third Party Service Providers working on our behalf:
We may pass your information to our third party service providers, associates, agent subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to evaluate and improve the quality of our services and to process donations). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we will have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Wherever possible we work
with anonymised data and remove personal information. We will not release your information to third parties unless you have otherwise requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.


Third Party Product Providers we work in association with:

When you are using our secure payment and online donation pages, these transactions will be processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.


Your choices
You have a choice about whether or not you wish to receive information from us. If you want to receive direct marketing communications from us about our services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.


We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will contact you for marketing purposes by post if you have indicated that you wish to be contacted. You can change your marketing preferences at any time by contacting us. 


How you can access and update your information
The accuracy of your information is important to us. If you would like to review and / or correct the information that we hold about you please contact us. 


You have the right to ask for a copy of the information we hold about you. Security precautions in place to protect the loss, misuse or alteration of your information.


We strive to protect your personal information, whether provided digitally or in paper format, however we cannot guarantee the security of how you
transmit this information to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. If you are given a password, which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone else. Please let us know if you become aware of a breach of your personal data.

For further information please read our Data Protection policy, Complaints Procedures and Confidentiality policy.

When you give us personal information, we take steps to ensure that it’s treated securely.


Use of 'cookies'
Dimobi currently runs a website: Like many other websites, the websites run by Dimobi use cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our websites and deliver a better more personalised service.


It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.


Links to other websites

Our websites may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites and companies even if you access them using links from our website.


In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.


18 or under

We are concerned to protect the privacy of children aged 18 or under. If you are aged 18 or under‚ please get your parent/guardian's or school/college’s permission beforehand whenever you provide us with personal information.


Transferring your information outside of Europe

As part of the services offered to you through Dimobi’s website, the information which you provide to us may be transferred to countries outside the European Union (EU). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK.


By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.


If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.


Review of this policy
We keep this Policy under regular review. This Policy was last updated in April 2020.